The put up Automated In-Stay Upselling via Oaky: Increased convenience and efficiency for hotel staff and guests appeared first on TD (Travel Daily Media) Travel Daily.
Oaky, the hyper-personalised hotel upselling software program, just lately launched its new automated in-stay upselling function. This addition to the platform permits hoteliers to robotically promote add-ons and companies to in-house guests via direct messaging and QR codes. This new module will simplify visitor communication round upsells and make it even simpler for travellers to customize their keep.
Today, guests count on each a better diploma of contactless service and elevated personalisation. Oaky’s new in-stay upselling module caters to this rising demand for automation and the prospect to create tailor-made experiences. Now, travellers have steady entry to the Oaky visitor touchdown web page the place they will simply entry, browse and e book their most popular offers. This works fully with out guests having to name or cease by the reception.
“We’re thrilled to launch our automated in-stay upselling feature. Extending personalised upselling from the pre-arrival to the in-house phase of the guest journey creates many new opportunities for hoteliers to streamline their communication and workflow and to offer travellers the highly personalised and tech-driven experience they expect today,” stated Erik Tengen, co-founder of Oaky.
The new in-stay upselling module brings benefits for each hoteliers and their guests. Travellers can effortlessly deck out their keep on their system each time it’s most handy for them. That may very well be proper after check-in, on the day of check-out or any time in between.
“Implementing the automated in-stay upselling module has been a huge help to us because now every guest can discover and book our offers at their leisure, be it pre-arrival or while they’re in-house. Thanks to that, we can create an even more personalised guest experience,” says Samuel Deladrière, head of worldwide income at Martin’s Hotels.
The important good thing about automated in-stay upselling for lodges is extra environment friendly and efficient communication. Oaky handles the promotional aspect by proactively contacting guests and making offers out there via QR code. On prime of that, booked affords may be robotically accepted and added to a visitor’s profile, so the related groups can take motion instantly. This saves precious time and retains requests from falling by way of the cracks of busy operations.
“Oaky’s automated in-stay upselling module simplified communication around add-on bookings. Now we never worry about missing a request anymore because Oaky helps us ensure that the operations teams are informed. For example, our breakfast staff immediately gets pinged about extra bookings so they can prepare. At the same time, the front office gets prompted to update the bill,” says Melody Cluster reservations supervisor at Radisson Blu Hotel, Dubai Waterfront.
Book a demo to find extra about In-Stay Upselling.
The put up Automated In-Stay Upselling via Oaky: Increased convenience and efficiency for hotel staff and guests appeared first on Travel Daily.